Shipping Policy
 

Once you place your order, the wait can seem endless – we completely understand that. It’s why we work only with well-reputed and trusted courier service providers. This is our way of ensuring that our products not only reach you in the fastest possible time, but also, in perfect condition. Here are some relevant details that you need to know about our delivery policies:

1.     We offer free delivery for orders above ₹1299 there is a small shipping charge

2.     Depending on the location, the products are likely to be delivered to you within 3-10 days of the order placement

3.     Depending on the location, all personalized orders will be delivered within 5-10 days of the order placement

4.     In case any unforeseen delay occurs, we will be sure to notify of this as soon as possible

5.     To avail of our COD Service, all the items in your cart should be applicable for COD – you will be notified of this on the Product Page

6.     The pin-code provided for Cash on Delivery should be in the serviceable area. If not, an online payment has to be made.

7.     For Cash on Delivery, you cannot open the box without making the payment at the time of delivery. If the product is open, do not accept the order.

8.     Once a product is opened it can be returned, if completely unused – please refer to our return policy for more details about this

9.     No credit/debit cards are accepted in Cash on Delivery. 

In case you have questions that haven’t been answered by us here, please feel free to send your queries in to ossom.me22@gmail.com and we’ll be happy to answer them

Shipping & Handling

Once you place your Ossom order, there’s a lot that happens behind the scenes to make sure that your order reaches you quickly and exactly as you had hoped! We’re going to try and answer some of the questions most frequently asked to us about shipping and handling:

When will my order ship?

Orders are usually processed within 1-3 business days (i.e. Monday – Friday). Some orders, such as customized/personalized orders, or pre-ordered items, may take longer as they need to be specifically created before shipping. This is our standard shipping policy but in case any unforeseen circumstance occurs, we will be sure to notify you of the same. 

In case you simply can’t wait to receive your Ossom product and need to know exactly when you will receive it, please email us at ossom.me22@gmail.com or WhatsApp message us at +91-8850333563, and we’ll try and share this information with you.

Through what carrier do you ship?

We only work with well-reputed and trusted courier service providers. This is our way of ensuring that our products not only reach you in the fastest possible time, but also, in perfect condition. You will also be notified when your parcel is out for delivery in your local area. We also provide you with the option of tracking your delivery.

Please click here to track your shipment using tracking number or your order number.

Will I be notified before delivering the shipment? 

We will send you an e-mail and SMS when your parcel is out for delivery in your local area. We also have a team that is specifically committed to ensuring that your item is delivered to you at the earliest. On your behalf, we stay connected to the delivery company to ensure that the product/s reach you as promised.

We understand that issues with delivery can sometimes be unique and not addressed by standard shipping and handling policies. In case you are facing a unique situation that needs our help, please don't hesitate to contact us at +91-8850333563, and we’ll do our best to help!


If you face an issue placing an order, please reach out to us over WhatsApp message  +918850333563 and we will provide you with further details.

HAPPY SHOPPING!

KNOW YOU ARE AWESOME!!