Shipping policy
Shipping Policy
At Ossom.co.in, we understand the excitement of receiving your order. That’s why we partner only with trusted and well-reputed courier service providers, ensuring fast, safe, and reliable delivery every time.
Please review the details of our Shipping Policy below.
General Shipping Information
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Free Shipping:
We offer free delivery on orders above ₹1299. Orders below this amount include a small shipping fee. -
Delivery Time:
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Standard orders are typically delivered within 3–10 days, depending on your location.
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Personalized or customized orders usually arrive within 5–10 days.
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Unforeseen Delays:
In rare cases of delays due to logistics or operational issues, we will notify you at the earliest. -
Tracking Your Order:
You will receive tracking details as soon as your order is dispatched, allowing you to monitor your shipment in real time.
Cash on Delivery (COD) Policy
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COD is available only for products where the option is enabled on the Product Page.
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The provided pin code must be serviceable for COD. If not, online payment will be required.
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For COD orders:
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The package cannot be opened before payment.
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If the package appears tampered or already opened, please do not accept the order.
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Once the product is opened, it may be returned only if completely unused. Please refer to our Return Policy for more details.
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COD orders do not accept card payments at delivery. Only cash is accepted.
Need Assistance?
For any shipping-related queries, feel free to contact us:
📩 Email: ossom.me22@gmail.com
📱 WhatsApp: +91 8850333563
We are always happy to help.
Shipping & Handling
We want every Ossom order to reach you quickly and in perfect condition. Below are answers to common questions about our shipping and handling process.
When Will My Order Ship?
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Orders are generally processed within 1–3 business days (Monday–Friday).
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Customized or pre-order items may take longer, as they are specially created before shipping.
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If any unexpected delay occurs, we will notify you immediately.
If you need an exact delivery estimate, contact us at:
📩 ossom.me22@gmail.com
📱 +91 8850333563 (WhatsApp)
Which Courier Partners Do You Use?
We work only with reliable and professional courier partners to ensure timely and secure delivery.
Once your parcel reaches your local area, you will receive a notification via email and SMS.
You can also track your order anytime using your tracking number or order number.
Will I Be Notified Before Delivery?
Yes. You will receive an email and SMS when your order is out for delivery.
Our internal support team also keeps track of your shipment to ensure a smooth delivery experience.
If you face any delivery-related issue or a unique situation not covered in our policy, please reach out to us at +91 8850333563.
Ordering Support
If you're experiencing issues while placing an order, simply message us on WhatsApp at +91 8850333563 and we will guide you through the process.